Values

Our Values

Respect, teamwork, commitment, client service and professional excellence.

McMillan Vantage Policy Group recognizes the importance of clearly defined, uniformly embraced values to steer the organization to sustained quality and excellence and foster a positive work environment.

The core firm values and how we will support them:

Respect

We will maintain a working environment where individuals can flourish and all of our interactions with each other are guided by mutual respect, recognition and appreciation.

Individually, we will:

  • treat all others with respect and dignity regardless of race, gender, sexual orientation, religious beliefs, seniority and position,
  • take every opportunity to recognize positive contributions of individuals at all levels,
  • communicate directly and honestly with individuals at all levels on issues that affect them,
  • listen to others and fairly consider their views, and
  • consider and, when possible, accommodate others' competing work demands and outside commitments.

Teamwork

We will continue to build a collaborative work environment by providing opportunities for growth through delegating responsibilities, sharing information and experience, relying on each other's expertise, keeping commitments and trusting each other.

Individually, we will:

  • delegate work to individuals at the appropriate level of experience,
  • facilitate learning and development by discussing the context of delegated assignments and providing clear direction and guidance,
  • help others advance by providing opportunities for growth and increased responsibility,
  • provide constructive, honest and timely feedback designed to advance the development of others,
  • treat others' mistakes as opportunities to learn,
  • be accessible to others for advice, guidance and assistance,
  • support team objectives and meet team expectations, and
  • take responsibility for the team's mistakes as well as our own.

Commitment

We will persistently strive to achieve our goals and our clients' goals while, above all, adhering to our values.

Individually, we will:

  • work to overcome obstacles to meeting our firm and client commitments,
  • hold ourselves and others accountable to our values,
  • place the firm's interests ahead of self-interest in the workplace,
  • invest time, effort and resources to initiatives aimed at the firm's long-term success, and
  • exert the level of effort that meets or exceeds the reasonable expectations of others in achieving firm and client goals.

Client service

We will anticipate our clients' needs, advance their business priorities and, wherever possible, exceed their expectations.

Individually, we will:

  • take every opportunity to learn about our clients and their businesses, priorities and expectations,
  • communicate all information about our clients' files and their expectations to others working on the client's matters as soon as practical,
  • take full responsibility for commitments to our clients and follow up with others to ensure we meet those commitments,
  • provide our clients with realistic expectations where timetables and deliverables are unattainable or unrealistic,
  • respond promptly to all client communications, and
  • seize opportunities to exceed our clients' expectations regarding, among others, the quality, timeliness and efficiency of our services.

Professional excellence

We will be at the forefront of our profession in the skill, expertise and judgment we offer our clients and constantly seek opportunities to learn and grow. We will adhere to the Government Relations Institute of Canada’s code of professional conduct.

Individually, we will:

  • plan and organize work to complete projects effectively and efficiently,
  • determine relevant facts and consider alternatives before embarking on a course of action,
  • apply skill, expertise and judgment to develop creative and effective solutions,
  • involve others in files and issues where the need for expertise warrants,
  • maintain integrity and confidentiality at all times, and
  • engage in continuous learning to remain current in knowledge and improve professional skills and expertise.