Our Services
Crisis & Issues Management
In a crisis, you need a plan to manage issues effectively and to mitigate reputational damage. At McMillan Vantage, we work closely with you to plan for a range of possible scenarios, long before an issue becomes a crisis. We Whether you’re navigating a crisis from the eye of the storm or tracking an emerging issue that could threaten your reputation, McMillan Vantage has the bench strength and senior experience to guide you. We help organizations prepare for, respond to, and recover from high-pressure moments that carry reputational risk. Whether it’s breaking news, regulatory scrutiny, a data breach, or public backlash, our expert team provides the guidance, support, and strategic thinking you need to protect your brand and respond with confidence.
As a leading crisis management firm, we offer end-to-end crisis and issues management services—combining proactive crisis planning with real-time execution to help you manage risk and maintain trust. also work with you to plan and respond in the moment, as a crisis unfolds.
What’s what: Whether you’re facing a reputational threat, operational disruption, or public scrutiny, we work quickly to define the challenge, clarify the facts, and position your leadership for decisive action. Our team merges deep expertise in crisis communication with insight into government, media, stakeholder, and customer expectations. We help you assess risks, identify vulnerabilities, and build a custom crisis communication plan that prepares your organization for any scenario.
What matters: Every crisis is different and that’s why our issues and crisis management strategies are uniquely built specifically for your context – grounded in industry dynamics, stakeholder concerns, and real-time analysis. We provide rapid response support when you’re under pressure through a calm, clear-headed approach that allows you to communicate with credibility and take control of the narrative.
What’s next: Our work doesn’t stop when the initial storm passes. We stay with you through the full lifecycle of a crisis – monitoring public response, adjusting messaging, and rebuilding trust, taking you from reaction to resolution. With real-time intelligence, scenario planning, and post-crisis reviews, we ensure your crisis management plan evolves and improves. From start to finish, we deliver:
- Legal and regulatory coordination
- 24/7 advisory services and support for leadership and team
- Executive coaching and spokesperson preparation
- Updated communications protocols and issues management strategies
- Strategic and ongoing support and response coordination for traditional and social media
- Stakeholder and government engagement
For urgent support for your crisis or issue, contact Robyn Osgood or D’arci McFadden.
